Frequently Asked Questions

We’re here to answer all your most frequently asked questions and give you peace of mind knowing that we are the trusted resource to protect your private data and notify you when your personal information is accessed.

Who We Are

Alerts.com provides the tools to easily help you opt-out of lists or have your personal information deleted from company databases. Alerts.com does not know every time a consumer's name is sold or traded – even though we monitor tens of millions of transactions per month. No monitoring solution is a complete solution. Using Alerts.com is the first step to protecting your privacy.

Your Trusted Solution

Take back control of your online privacy. Identify who has access to your personal information, what data they have, and what they’re using it.

Request Your Privacy

Once you know what type of information a company has, you can request to opt-out, have your information removed from their database, and take back control of your private data.

Stay Informed

Anytime a business we're tracking accesses any of your personal information, we'll notify you so that you can stay up-to-date and protect your privacy and security from anywhere.

Alerts.com Frequently Asked Questions

Why should I choose Alerts.com?
For businesses we track, we are your trusted source to provide accurate, up-to-date information on who has possession of your personal data, what they’re using it for, and how you can request to be removed from a business’s list.
How do I request my information be removed from a list?
You’ll be able to make the request directly from your Alerts.com account, and we’ll notify the business that you’ve requested they remove your information. We make the process easy to save you time—no more jumping through hoops to protect your privacy.
How long does it take to be removed from a list?
There is no federal data protection legislation in the United States. However, in California, a business has 45 days to remove you from its list after you have made the request. Many other states may remove consumers from a database, but it is not yet the law.
What happens if a company doesn’t remove my name when I ask them to?
If you are a California resident, report any violations of the law to the Attorney General. At this time, only the state of California can assess penalties for a business not removing your information as requested.
What is included in each pricing plan or what is the difference between the two?

Both of our plans provide instant notifications when a business has received your personal information and gives you the option to request removal or deletion from their list. The main difference is the number of emails you can add to our notification service. 


A complete list of features offered for both of our pricing plans can be found on our Notification Services Page.

Is Alerts.com safe to use?
Our website uses 128 bit encryption to protect your data’s transmission and all of the information that you access. We never sell, rent, or trade your data for any purpose whatsoever. If we contact you directly, it’s only in connection to your notification service or in response to a request you have made.
What exceptions are in place that won’t allow me to be removed from a list?

There are a few situations in which you won’t be able to request removal from a list when businesses are in compliance with the California Electronic Communications Privacy Act.


This includes instances when a business or service provider needs access to your personal information in order to complete the transaction they originally collected that personal information for (providing you with goods or services), or in order to complete a contract between you and that business. 


Why do businesses have my data in the first place and how did they get it?
Your data is collected using your social media accounts, web browser history, shopping habits, and your location using GPS tracking, to name a few. It’s shocking just how much of your personal information businesses can access without your knowledge. Once they have access to that data, they can sell it to advertisers without you ever knowing this has happened to you! Alerts.com allows you to take back your privacy and see exactly who has access to your data.
What is the difference between personally identifiable information and personal information?

Personally Identifiable Information (PII) refers to private information that is specific to you. Some examples of PII include your social security number, health insurance enrollment ID, and credit card number since these are all personally identifiable to you.

Personal information is not specific to you—it also identifies others. This includes your age, religion, or economic status.