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FAQ

If our file is multi-sourced, do we need to list each source or can we list the primary sourcing used?

We recommend listing each source.

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How do we determine that a request for information by a consumer is not being requested by another party?

We verify each consumer request utilizing a third-party verification service which leverages a large ID verification database to identify and reduce potential fraud. In order to verify a given individual, the system receives consumer-input information such as name, address, email and last 4-digits of Social Security Number and confirms that information with data in the ID verification database.

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Is this service just for California or can it be used for residents in other states as well?

Alerts.com can be used for residents throughout the USA, and we recommend doing so. You’ll be prepared for pending Privacy legislation that has been introduced in multiple state legislatures and which, we believe, will eventually lead to the passing of nationwide Privacy legislation.

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If a customer currently is under contract, do we still have to delete them from our system upon request?

No, there are nine (9) exceptions regarding deletion requests included in CCPA. As always, consult your attorney to ensure your specific use case is excluded under CCPA. Following are the nine exceptions found within the Act:

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How do I know my data will be secure?

Alert.com’s infrastructure is secured through a defense-in-depth layered approach. Access to the management network infrastructure is provided through multi-factor authentication points, which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege. Our proprietary architecture permits only single, encrypted queries from our web-facing portal to your database. Systems are protected through key-based authentication an

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Where are Alerts.com’s servers hosted? / Where is my data hosted and maintained?

All data is hosted at Digital Ocean (www.digitalocean.com) data centers and stored in a private source environment with automatic backups and infrastructure redundancies, allowing guaranteed 99.99% uptime. Certifications include ISO/IEC 27001:2013, EU-U and Swiss-US Privacy Shield Certification - https://www.digitalocean.com/legal/certifications/.

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