Jan 29th 2020

How do I know my data will be secure?

Alert.com’s infrastructure is secured through a defense-in-depth layered approach.  Access to the management network infrastructure is provided through multi-factor authentication points, which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege.  Our proprietary architecture permits only single, encrypted queries from our web-facing portal to your database.  Systems are protected through key-based authentication and access is limited by Role-Based Access Control (RBAC).  RBAC ensures that only users who require access to a system are able to login.

Personally Identifiable Information (PII) is not stored by Alerts.com.  As data is uploaded to the system, it is converted to masked data (using asterisks) except for the final digit.  The original version of the data with full PII is immediately deleted and not stored on our servers.